Privacy Policy

DRYVE Privacy Policy

Last Updated: May 14, 2024

These are the policies and disclosures of DRYVE DELIVERY SERVICES INC., (a company incorporated under the laws of the Province of Ontario in Canada) as to the collection, retention, use, and disclosure of information and data of users of our website and software applications.

The use of the terms “DRYVE”, “us”, “we” or “our” means DRYVE DELIVERY SERVICES INC.

These policies apply to every user of DRYVE’s website located at www.dryvedelivery.com, from time to time along with all subdomains (the “website”) as well as DRYVE software applications including mobile device applications (the “DRYVE PLUS Platform App”) (together the DRYVE PLUS platform app and the website constitute the “DRYVE PLUS Platform”), as well as any of DRYVE’s other consumer platforms or applications which contain a link to this Policy, and channels of communication connected thereto (all of the foregoing collectively constituting the “Services”).

By using the DRYVE PLUS Platform, you consent to the collection, use, storage, disclosure and transfer of your personal data as set out in this Policy and within the limits set out in this Policy. These policies concern any information from which we are able, directly or indirectly, to personally identify you, in particular by reference to an identifier e.g. name, email address, phone number, etc. These policies do not concern data where the identity has been removed (anonymized data), nor data that is a matter of public record prior to Dryve coming into possession of it.

DRYVE may update our Privacy Policy from time to time periodically to account for changes in how we collect and process your Personal Information. The date of the most recent version is shown at the top of this page. If you choose to continue use of the Services after updates to this Policy, you are deemed to agree and accept the updated Policy and any new or revised terms thereof.

1. Data Protection and Compliance

DRYVE will endeavor on an ongoing basis to protect your data and comply with all applicable laws regarding the collection and use of data, and further we will specifically:

  • Create and maintain appropriate policies and procedures regarding the protection of data, including for security and prevention of unauthorized or unlawful use of data.
  • Maintain clear internal responsibilities for our collection and handling of data.
  • Provide appropriate processes for Users to make requests, demands, and complaints regarding our collection and handling of data.
  • Maintain and enforce clear policies for the deletion of data and anonymization of data.

2. Minors

The Services are not intended to be accessed or used in any way by persons under the legal age of majority in the applicable legal jurisdiction. We do not intend to collect data from any person that has not attained the legal age of majority. However, there are practical limitations to our ability to verify users’ ages, while respecting the privacy of all users. We urge legal guardians to monitor the online activities of minors under their care and to guard against data being collected unintentionally or without parental consent. If you become aware that the data of any person under the age of majority has been introduced to the Services, please contact us at info@dryvedelivery.com.

3. Cookies and Tracking Technologies

We use cookies and similar website tracking technologies to show you personalized ads targeted to your interests. To learn more about Interest-Based Advertising, or to opt out of online interest-based advertising from a list of companies participating in the Digital Advertising Alliance of Canada at any time, visit http://youradchoices.ca/choices. To learn more about Interest-Based Advertising in mobile apps and to opt out of this type of advertising by third-party advertising companies that participate in the DAAC’s AppChoices tool, please download the version of AppChoices for your device at https://youradchoices.ca/appchoices. Be aware of your ability and your right to use options on your device(s) to limit our use of cookies and tracking, such as an “Ask App not to Track” setting (in iOS devices) or “Opt-out of Interest-Based Ads” (on Android). Other methods of tracking do not rely on cookies and instead identify users based on device and browser identifiers, operating system details, language settings, referring URLs, length of page visits, pages viewed and other related information. In addition to cookies and tracking used for the purposes of marketing and personalized offers, we use cookies to improve functionality and application features, both by analyzing the data and behavior of all users, and by customizing your experience as an individual user and to support personalized features of the user experience; for this reason if you disable certain cookies or tracking features, certain features of the Services may not work as intended or may be rendered inoperable.

4. Third-Party Links and Advertisements

The Services and the DRYVE Portal will contain links to third-party, and advertisements. You acknowledge and agree that if you opt to enter into business dealings with any entity whose products or services may be advertised on the DRYVE PLUS Platform, such dealings are solely between you and that third-party, and DRYVE will not have any responsibility or liability for any losses or damages that you may incur as a result of any such dealings. When you click or tap on a link to a third-party website, application, or advertisement, DRYVE will not warn you that you have left DRYVE’s website or Services. DRYVE does not review, approve, monitor, endorse, warrant, or make any representations regarding third parties outside of DRYVE’s actual control, and you are directed to review the terms and privacy policies of any third parties independently before deciding whether to enter into dealings with them.

5. Types of Personal Data We Process

We may process the following types of personal data in connection with our Services:

  • Contact Information, including name, physical addresses (such as home address, work address, or other delivery address), email address(es), social media account(s), phone number(s), and other contact information provided to us.
  • Account and Profile Information, including username and credentials, any data and information that you provide or upload to your account including any message, data, or communication you send or publish within the Services to DRYVE or to any other User, your history of transactions through the Services, your privacy settings and notification preferences, pictures, and metadata and identifiers that we may link to an account and information received from third-party platforms or authentication services that are linked to our Services.
  • In limited circumstances when required in order to comply with legal or regulatory requirements and/or to prevent fraud or misuse of the Services, we may require government identification documents and/or your signature. Identification documents and/or signatures may be subject to special legal protections or require sensitive handling in some legal jurisdictions and we will observe those requirements in each applicable jurisdiction where we operate. For example, depending on jurisdiction you may have the right to demand access to your identification documents and/or signature in DRYVE’s possession, or to demand that our data concerning your identification documents and/or signature be deleted from our databases. In any and all events, this type of data will only be used strictly for facilitating the provision of Services to you and will not be used for marketing nor sold or offered to third parties unless in very limited circumstances where the data has been strictly anonymized such that it cannot be connected nor associated with you individually.
  • We will never require you to provide information regarding your health, however, you may choose to submit information regarding your health in order to improve your use of the Services; for example, you may choose to make a Vendor or a Courier aware of a food allergy that you may have in order to assist them in handling your good safely. Information regarding your health may be subject to special legal protections or require sensitive handling in some legal jurisdictions and we will observe those requirements in each applicable jurisdiction where we operate. For example, depending on jurisdiction you may have the right to demand access to your health information in DRYVE’s possession, or to demand that our data concerning your health be deleted from our databases. In any and all events, this type of data will only be used strictly for facilitating the provision of Services to you and will not be used for marketing nor sold or offered to third parties unless in very limited circumstances where the data has been strictly anonymized such that it cannot be connected nor associated with you individually.
  • Payment Information, including bank cards or credit cards and information about the payment methods and services used to make purchases through our Services. We do not store your payment method information in our systems other than an incomplete identifier such as the first four and/or last four digits of a credit card number.
  • Other information provided in the course of ordering a good or service such as the desired good or service, price agreed upon, instructions for delivery, contact information, and any special instructions you may choose to transmit.
  • Your precise location information, including when our apps are running idle ‘in the background’ of your device if you choose not to disable this function.
  • If you communicate by telephone, software, or video application directly with an employee or contractor of DRYVE, we may record such communication. In any and all events, this type of data will only be used strictly for facilitating the provision of Services to you, including indirectly by supervising and training our employee and contractors, and it will not be used for marketing nor sold or offered to third parties unless in very limited circumstances where the data has been strictly anonymized such that it cannot be connected to you individually.
  • Identifying information about the devices you use to interact with DRYVE or our Services, including internet-protocol (“IP”) addresses, device hardware identifiers, operating system and version, preferred language, internet browser information, and other device metadata.

6. Data Collection from Other Sources

In addition to collecting information directly from your inputs and/or your device(s), we may collect data identifying you from other sources including:

  • Public records, government agencies including law enforcement, and civil legal proceedings.
  • Vendors, Couriers, and other Users that may collect additional information from you and then input that information through the DRYVE Services.
  • Social media providers and other web communication and social platforms to which you have provided information, if you have consented through their separate privacy policy for them to provide your information to us directly.
  • Additional third-party service providers such as telecommunications providers, payment processing providers, advertising, marketing, and web-analytics providers, security providers, web services providers.

7. Data Sharing

We may share your data only for purposes that we have disclosed to you in this Privacy Policy or in other specific circumstances where we have identified the other uses of the data before collecting the data from you, or where you have implicitly or explicitly authorized our use of the data in the course of making it available to us. We are hereby disclosing the following specific uses:

  • To our employees, agents, professional service providers, Vendors, Couriers, and additional subcontractors and third-party service providers for the specific purposes of:
    • Facilitating the provision of the Services;
    • Complying with legal and regulatory requirements;
    • Provide customer support to you;
    • To communicate with you directly, for the purpose of providing service, offering you promotions and making you aware of offers, providing you with information about new services and opportunities, advertising the goods and services of partners or third-party advertisers; depending on your legal jurisdiction you may have the right to opt out of some types of direct communications and we will make that option available to you in accordance with your legal jurisdiction. The only way to withdraw from receiving all direct communications from DRYVE is to de-register from all of the Services and cease all use of the Services.
    • To facilitate effective communication and sharing of relevant information with you by Users, Vendors, Couriers, and additional subcontractors and third-party service providers, regarding the Services or regarding additional third-party goods and services.
    • To obtain technical support and service and improvements to information technology supporting the Systems, including to security systems.
  • To governments and regulators, Courts and tribunals, other public bodies, including law enforcement, in order to comply with our legal obligations under applicable law and to respond to valid legal processes, to comply with tax requirements and obligations, to investigate potential violations of our Terms or Policies activities in connection with our Services, or to protect or promote our legal rights or the rights of our Users.
  • To other Users of the Services, only to the extent reasonable in order to improve or serve the particular function the data is being used for, including but not limited to sharing your reviews, feedback, comments, promotions, and customer service commentary.
  • To automated computer systems including artificial intelligence systems, both: those owned and controlled by DRYVE, and those owned or controlled by third-party providers, in order to generate automated services and information to be used in providing the Services to you, or for DRYVE’s internal use for analysis and improvement of the Services and improving DRYVE’s businesses.
  • To DRYVE’s actual and potential business partners, subsidiary or partner companies, contractors, owners, shareholders, for the purpose of discussing business venture or potential ventures, providing due diligence information for such purposes or to comply with relevant laws.

8. Data Security and Retention

We will take commercially and practically reasonable technical, administrative, and organizational precautions to protect your data from unauthorized access and disclosure. However, there are risks inherent to transmitting and storing any information through the internet and telecommunications channels, and you voluntarily accept those risks when you do so. We are not responsible or liable for any unauthorized access and disclosure beyond our reasonable control, including any unauthorized access and disclosure caused by any failure of precaution on your part. We will only retain your data for the time reasonably necessary to fulfill the purpose(s) we collected it for, taking into account the nature of your use of the Services, our contractual obligations to you and to other users of the Services, and any applicable legal requirements. We have the option to delete or destroy your data when it is no longer needed, or to anonymize the data such that it cannot be connected nor associated with you individually whereupon we can retain it indefinitely and use it for any purpose that does not carry an undue risk that the data could be connected or associated with you individually.

9. Data Storage Location

DRYVE stores all data on servers located in Canada. However, it may be necessary or it may be allowable under the other terms of this Privacy Policy for DRYVE to send parts of your data to service providers and to third parties outside of Canada or that transmit or store data outside of Canada. If your data is transmitted or stored outside of Canada it is subject to the laws of the country in which it is held and will be subject to additional protections and additional rights or duties of disclosure based on the laws of the country in which it is held. To the extent it is commercially and practically reasonable, we will take into account the treatment of data by any party to whom we provide data including the laws of the jurisdiction where that party may transmit or store data.

10. Legal Rights

DRYVE will observe and obey all relevant data protection laws in the legal jurisdiction(s) applicable to you, and all legal rights which you may have in your applicable legal jurisdiction(s), including:

  • Your right to request access to your data stored by DRYVE;
  • Your right to request or demand deletion of your data stored by DRYVE;
  • Your right to request or demand correction or modification of your data stored by DRYVE;
  • Your right to require DRYVE to cease communicating with you for certain purposes or by certain contact methods;
  • Your right to withhold or refuse identifying or tracking technologies such as cookies;
  • Your right to withdraw consent to use(s) of your data to which you had previously consented;
  • Your right to file a complaint or seek a resolution regarding a dispute concerning our use of your data, and your right to appeal any position or decision we take during such a dispute.

11. Contact Information

If you have any concern of any nature regarding our collection and use of data, please contact us at info@dryvedelivery.com.